Customer care
Returns & Refunds Policy
Last updated: October 22, 2026
We want you to love your TESSARO pieces. If something is not right, you can return it.
30-day returns
You may return items within 30 days of delivery. To be eligible, items must be unworn, unwashed and in their original condition with tags attached.
EU right of withdrawal
If you are a consumer in the European Union, you also have the legal right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason. To exercise this right, send us a clear statement (for example, by email to contact@arvocommerce.com) before the period expires. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice; we may withhold the refund until we receive the goods back or proof that you have sent them. This right is in addition to our 30-day return policy and does not limit your statutory rights.
How to start a return
- Email contact@arvocommerce.com with your order number and the items you want to return.
- We will reply within 1–2 business days with the return address and instructions.
- Send the items back with a trackable shipping method.
Please do not send returns to our correspondence address without contacting us first.
Return shipping
If the item is defective, damaged or not what you ordered, we cover return shipping. For other returns (for example, change of mind or size), return shipping is paid by the customer unless otherwise required by law.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need a few extra days to show the refund.
Exchanges
Need a different size or color? Contact us and we will help you exchange it, subject to availability.
Damaged or defective items
If your item arrives damaged or defective, contact us within 14 days of delivery with a photo, and we will send a replacement or a full refund at no cost to you.
Non-returnable items
Items that have been worn, washed or altered, or returned without tags, cannot be accepted unless they are defective.