Customer care

Shipping Policy

Last updated: October 22, 2026

Where we ship

We ship to the United States and to most countries in the European Union. If your country is not available at checkout, please contact us.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive an order confirmation email right after purchase and a shipping confirmation with tracking once your order ships.

Delivery times and costs

Delivery times are estimates from the moment your order ships and may be longer during holidays, peak seasons or due to carrier delays. Orders may be shipped from our fulfillment partners in different locations, so items in the same order may arrive in separate packages at no extra cost to you.

Taxes and duties

Any applicable sales tax, VAT or duties are shown before you complete your purchase. If you are ever asked to pay an unexpected fee at delivery, please contact us before accepting the package and we will help.

Tracking

Every order includes tracking. If your tracking has not updated for more than 7 business days, contact us at contact@arvocommerce.com.

Lost, damaged or incorrect orders

If your order arrives damaged, incorrect or does not arrive within 30 days of shipping, contact us within 14 days of the expected delivery date. We will send a replacement or issue a full refund.

Wrong address

Please check your shipping address carefully. If you notice an error, contact us within 12 hours of placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer, but we will do our best to help.